1. About these terms

1.1 These terms and conditions ("Terms") govern your access to and use of the Pvneo website at pvneo.com and the Pvneo web application (together, the "Services"), provided by Pvneo Ltd ("Pvneo", "we", "us" or "our").

1.2 By creating an account, starting a free trial, or otherwise using the Services, you agree to these Terms. If you do not agree, you must not use the Services.

1.3 If you use the Services on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these Terms, and "you" refers to that organisation.

1.4 Our Privacy Policy and Cookie information form part of your agreement with us and explain how we handle personal data.

2. Definitions

2.1 "Account" means the account you register to use the Services. "Content" means the projects, designs, images, drone data, 3D models, proposals and other material you create or upload. "Subscription" means a paid plan you purchase. "Billing Period" means the monthly or annual period for which you pay in advance. "Fees" means the charges for a Subscription.

3. Your account

3.1 To use most features you must register for an Account and provide accurate, current and complete information. You are responsible for keeping your login details confidential and for all activity under your Account.

3.2 You must notify us promptly at [email protected] if you believe your Account has been accessed without authorisation.

3.3 The Services are intended for business and professional use by users aged 18 or over.

4. Free trial

4.1 We offer a 14-day free trial that provides access to the features of the Services. No payment card is required to start the trial, and we will not automatically charge you when it ends.

4.2 At the end of the trial, your trial access will expire. To continue using the Services you must choose and pay for a Subscription. We will let you know before your trial ends.

4.3 We may modify, limit or withdraw free trials at any time, and we may restrict eligibility (for example to one trial per customer). Trials are provided "as is" and without warranties.

5. Subscription plans

5.1 We currently offer three plans – Starter, Advanced and Premium. All plans include the same core toolset; the plans differ in the number of projects you may have (15 for Starter, 50 for Advanced, and unlimited for Premium) and in the level of support, with Premium including priority support.

5.2 Plan features, limits and prices are described on our pricing page and may be updated from time to time in accordance with these Terms. The pricing page and any order form are incorporated into these Terms.

5.3 Founding pricing. Where you subscribe under a founding or launch offer, the founding rate will apply for as long as your Subscription remains continuously active. Standard prices may be higher for new customers. If you cancel and later resubscribe, the founding rate may no longer be available.

6. Fees, billing and currency

6.1 Fees are payable in advance for each Billing Period. You can choose monthly or annual billing. Annual billing is offered at a discount as shown on the pricing page.

6.2 The currency in which you are billed depends on your location: euros (EUR) for customers in Europe, pounds sterling (GBP) for customers in the United Kingdom, złoty (PLN) for customers in Poland, and US dollars (USD) for customers in the rest of the world. The applicable currency is shown at checkout.

6.3 Payments are processed by our payment provider, Stripe. By subscribing, you authorise us (through Stripe) to charge your chosen payment method for the Fees and any applicable taxes. We do not store your full card details.

6.4 Automatic renewal. Paid Subscriptions renew automatically at the end of each Billing Period at the then-applicable Fees for your plan (subject to Section 5.3), unless you cancel before the renewal date. You can cancel at any time as set out in Section 9.

6.5 If a payment fails, we may retry the charge and may suspend or downgrade your Account until payment is made.

7. Taxes

7.1 All Fees are exclusive of tax. Depending on your location, applicable taxes such as VAT or sales tax may be added at checkout, and you are responsible for paying them. If you are a business with a valid VAT number, you are responsible for providing it correctly.

8. Upgrades, downgrades and changes to fees

8.1 You may upgrade your plan at any time; the upgrade takes effect immediately and we may charge the difference on a pro-rata basis.

8.2 You may downgrade your plan at any time. The downgrade takes effect immediately, and you are credited for the unused portion of your current Billing Period. This credit is applied to your account and used towards future charges. You are responsible for ensuring your usage fits within the limits of your new plan.

8.3 We may change our standard Fees. We will give you reasonable advance notice of any increase that would affect you, and the change will take effect from your next renewal. If you do not accept the change, you may cancel before it takes effect. Section 5.3 (founding pricing) continues to apply.

9. Cancellation and money-back guarantee

9.1 You can cancel your Subscription at any time from your Account or by contacting [email protected]. Cancellation stops future renewals; your access continues until the end of the Billing Period you have already paid for, and you will not be charged again after that.

9.2 30-day money-back guarantee. If you are not satisfied, you may request a full refund of your first Subscription payment by contacting us within 30 days of that payment. This guarantee applies to your first payment only.

9.3 Except for the money-back guarantee in Section 9.2 and any rights you have under applicable law, Fees already paid are non-refundable, and we do not provide refunds or credits for partial Billing Periods.

9.4 If you are a consumer, nothing in these Terms affects your mandatory statutory rights, including any statutory right to cancel.

10. Licence to use the Services

10.1 Subject to these Terms and your payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Services for your own internal business purposes during your Subscription or trial.

10.2 You must not, except as permitted by law: copy, modify, adapt or create derivative works of the Services; reverse engineer or attempt to extract the source code of the Services; resell, rent, sub-license or make the Services available to any third party; or remove any proprietary notices.

11. Acceptable use

11.1 You must not use the Services: in any way that is unlawful, fraudulent or harmful; to upload or transmit viruses or other malicious code; to gain unauthorised access to the Services or related systems; to carry out scraping, data mining or automated data collection except as we expressly permit; or in a way that damages, disables or impairs the Services or interferes with other users.

11.2 You are responsible for ensuring that your use of the Services, and your Content, complies with all laws applicable to you, including data protection laws and any laws governing the operation of drones in your location.

11.3 We may investigate and take appropriate action against anyone who, in our reasonable opinion, breaches this Section, including suspending or terminating their access.

12. Your content

12.1 You retain all ownership rights in your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process and display your Content solely to the extent necessary to provide and support the Services.

12.2 You are responsible for your Content and you confirm that you have all necessary rights and permissions to upload it and to grant us the licence above, and that your Content does not infringe any third party's rights or any law.

12.3 We may remove or disable Content that we reasonably believe breaches these Terms or any law.

12.4 Where your Content includes personal data about your own clients or contacts, our handling of that data is governed by the data processing terms in Section 18 (Data protection) of these Terms and by our Privacy Policy.

13. Intellectual property

13.1 We and our licensors own all intellectual property rights in the Services, including all software, design, text, graphics and the Pvneo name and logo. Except for the limited licence in Section 10, these Terms do not grant you any rights in the Services or our intellectual property.

13.2 If you give us feedback or suggestions about the Services, we may use them without restriction or obligation to you.

14. Third-party data and professional responsibility

14.1 The Services rely on third-party data and models, including satellite and map imagery, weather and solar-resource data, and drone hardware compatibility (such as certain DJI models). We do not control this data and do not guarantee its accuracy, completeness or availability.

14.2 Outputs produced by the Services – including measurements, 3D models, shading and irradiance analysis, energy-yield estimates, savings, ROI and proposals – are estimates and modelling results provided for your professional assessment. They are not a substitute for your own professional judgement, site verification, engineering review, or compliance with applicable building, electrical and safety codes.

14.3 You are solely responsible for the designs, proposals and decisions you produce using the Services and for verifying them before relying on or presenting them to your clients.

15. Availability, support and changes to the Services

15.1 We aim to keep the Services available but we do not guarantee that they will be uninterrupted or error-free. The Services may be temporarily unavailable for maintenance, updates or reasons beyond our control.

15.2 All plans include email support; Premium includes priority support. We may improve, change, add or remove features of the Services from time to time. We will not make changes that materially reduce the core functionality of your plan during a paid Billing Period without offering you a remedy such as a pro-rata refund.

16. Warranties and disclaimers

16.1 We provide the Services with reasonable care and skill. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Services are provided "as is" and "as available", and we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

17. Limitation of liability

17.1 Subject to applicable law, we will not be liable to you for: loss of profits, revenue, business, contracts, anticipated savings or goodwill; loss or corruption of data; or any indirect or consequential loss, in each case howsoever arising.

17.2 Subject to applicable law, our total liability to you arising out of or in connection with these Terms and the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total Fees paid by you to us in the 12 months immediately before the event giving rise to the claim (or, for the free trial, to GBP 50 or equivalent).

17.3 If you are a consumer, this Section does not affect your statutory rights, and we are responsible only for loss or damage that is a foreseeable result of our breach.

17.4 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including under applicable consumer and other mandatory law.

18. Data protection

18.1 Each party will comply with applicable data protection laws. Our Privacy Policy explains how we process personal data for which we are the controller.

18.2 Where we process personal data contained in your Content on your behalf ("Customer Personal Data"), you are the controller and we are the processor. We will: (a) process Customer Personal Data only on your documented instructions, including as set out in these Terms; (b) ensure that persons authorised to process it are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) engage sub-processors only where they are bound by equivalent obligations, and remain responsible for them; (e) taking into account the nature of the processing, assist you with data subject requests and with your security, breach-notification and impact-assessment obligations; (f) notify you without undue delay on becoming aware of a personal data breach affecting Customer Personal Data; and (g) at your choice, delete or return Customer Personal Data at the end of the agreement, except where retention is required by law.

18.3 The subject matter and duration of the processing are the provision of the Services for the term of your agreement; the nature and purpose is hosting and processing Content to provide the Services; the type of data is contact and project information about your clients; and the categories of data subject are your clients and contacts. You authorise our use of the sub-processors listed in our Privacy Policy.

19. Suspension and termination

19.1 We may suspend or terminate your access to the Services if you materially breach these Terms (including non-payment), if required by law, or if your use poses a security or legal risk. Where practical and lawful, we will give you notice and an opportunity to remedy the breach.

19.2 On termination, your right to use the Services ends and, subject to our Privacy Policy and any money-back guarantee, your Content may be deleted after the retention period described in our Privacy Policy. You should export any Content you wish to keep before your Account is closed.

20. Indemnity

20.1 You agree to indemnify us against reasonable losses, damages and costs we incur arising from your breach of these Terms, your misuse of the Services, or your Content, except to the extent caused by us. This Section does not apply if you are a consumer.

21. Variation

21.1 We may revise these Terms from time to time. We will publish the revised Terms on our website and, where the changes are material, give you reasonable notice (for example by email or in the Services). The revised Terms apply from the date stated; if you continue to use the Services after that date, you accept the revised Terms. If you do not accept them, you may cancel your Subscription.

22. General

22.1 Assignment. You may not assign or transfer your rights under these Terms without our consent. We may assign or transfer our rights and obligations, including on a sale or reorganisation of our business.

22.2 Entire agreement. These Terms, together with our Privacy Policy and any order or pricing details, form the entire agreement between you and us regarding the Services and supersede any previous agreement.

22.3 Severability. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

22.4 Waiver. A failure to enforce any provision is not a waiver of our right to do so later.

22.5 No third-party rights. Except as stated, a person who is not a party to these Terms has no right to enforce them.

22.6 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

22.7 Notices. You can contact us at [email protected]. We will contact you using the details associated with your Account.

23. Governing law and jurisdiction

23.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.

23.2 The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere, you may also benefit from any mandatory protections and the right to bring proceedings in the courts of the country where you live.

24. Company details

24.1 The Services are owned and operated by Pvneo Ltd, a company incorporated in England and Wales under registration number 10568324, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom.

24.2 Our VAT number is GB331287025. You can contact us by email at [email protected].

1. Introduction

1.1 This privacy policy explains how Pvneo Ltd ("Pvneo", "we", "us" or "our") collects, uses, stores, shares and protects information about individuals ("personal data") in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where it applies to our processing, the EU General Data Protection Regulation (EU GDPR), together with other applicable data protection laws.

1.2 Pvneo Ltd is a company incorporated in England and Wales (registration number 10568324) with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom.

1.3 For most of the personal data described in this policy, Pvneo is the "data controller", which means we decide how and why your personal data is processed. Where our business customers upload or input personal data about their own clients and contacts into the Pvneo application, we act as a "data processor" on their behalf; this is explained in Section 12.

1.4 This policy applies to our website at pvneo.com and to the Pvneo web application (together, the "Services"). By using the Services you confirm that you have read and understood this policy. If you do not agree with it, please do not use the Services.

2. The personal data we collect

2.1 We may collect and process the following categories of personal data about you:

2.2 Identity and account data: first name, last name, business name, job title, username and password, and similar account details.

2.3 Contact data: email address, telephone number and business postal address.

2.4 Billing and transaction data: billing name and address, country, VAT number (where applicable), the plan you have purchased, and records of payments. Your full payment card details are collected and processed by our payment provider (Stripe) and are not stored by Pvneo.

2.5 Content and project data: the projects, designs, site information, images, drone data, 3D models, proposals and other content you create or upload when using the Services. This content may include personal data about your own clients (see Section 12).

2.6 Technical data: internet protocol (IP) address, login and device information, browser type and version, operating system, and similar technology used to access the Services.

2.7 Usage data: information about how you use the Services, including features used, actions taken and diagnostic or error data.

2.8 Marketing and communications data: your marketing preferences, newsletter subscriptions and your correspondence with us (for example support requests).

2.9 We do not intentionally collect special category data (such as health, race or religion). Please do not submit such data to the Services unless strictly necessary.

3. How we collect your data

3.1 Directly from you: when you register for an account or free trial, subscribe to a plan, create or upload content, contact us, subscribe to our newsletter, or otherwise communicate with us.

3.2 Automatically: as you use the Services we collect technical and usage data through cookies, server logs and similar technologies (see Section 11).

3.3 From third parties: we may receive data from our payment provider (Stripe), our analytics and error-monitoring providers, and similar service providers that support the Services.

4. How and why we use your data

4.1 We only use your personal data where the law allows us to. The table below sets out the main purposes for which we use your data and the legal basis we rely on under Article 6 of the UK GDPR / EU GDPR.

4.2 Our legitimate interests include operating, securing and improving our business and the Services, preventing fraud and misuse, and marketing our Services to existing business customers. We balance these interests against your rights and freedoms.

5. Marketing

5.1 We may send you marketing communications about Pvneo where you have asked to receive them, or where you are an existing customer and we are marketing similar services, in each case subject to your right to opt out.

5.2 You can opt out of marketing at any time by using the unsubscribe link in any marketing email or by contacting us at [email protected]. Opting out of marketing does not stop us sending you service or transactional messages necessary to operate your account.

6. Sharing your data and our service providers

6.1 We share personal data with trusted third parties who help us provide the Services. We require all such providers to protect your data and to use it only for the purposes we specify. Our main sub-processors are:

6.2 We may also share personal data with our professional advisers (such as lawyers, accountants and auditors), with regulators and authorities where required by law, and with a buyer or successor if we sell, transfer or merge parts of our business.

6.3 We do not sell your personal data.

7. International data transfers

7.1 Your personal data is primarily hosted and stored within the United Kingdom and the European Union.

7.2 Some of our service providers (for example Stripe, MailerSend and our analytics providers) may process personal data outside the UK and the EU, including in the United States. Where we transfer personal data internationally, we ensure an appropriate safeguard is in place, such as a transfer to a country covered by UK or EU "adequacy" regulations, the UK International Data Transfer Agreement (IDTA) or Addendum, or the EU Standard Contractual Clauses.

7.3 You can ask us for more information about these safeguards by contacting us at [email protected].

8. Data retention

8.1 We keep your personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, tax, accounting or reporting requirements.

8.2 As a guide:

• Account data is kept for the duration of your subscription and for up to 12 months after your account is closed, after which it is deleted or anonymised.
• Content and project data is kept while your account is active and is deleted within 90 days of account closure, unless you ask us to delete it sooner (subject to Section 12).
• Billing and tax records are kept for 6 years to comply with UK tax and accounting law.
• Marketing data is kept until you opt out or withdraw your consent.

8.3 In some cases we may anonymise your data so that it can no longer be linked to you, in which case we may keep and use it without further notice.

9. Data security

9.1 We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. These include encryption in transit, access controls, and restricting access to personal data to those who need it.

9.2 We have procedures to deal with any suspected personal data breach and will notify you and the relevant regulator where we are legally required to do so.

10. Your rights

10.1 Subject to applicable law, you have the following rights in relation to your personal data: the right of access; the right to rectification; the right to erasure; the right to restrict processing; the right to data portability; the right to object to processing (including direct marketing); rights relating to automated decision-making; and the right to withdraw consent at any time where we rely on consent.

10.2 To exercise any of these rights, contact us at [email protected]. We will respond within one month. There is normally no fee, unless your request is clearly unfounded, repetitive or excessive.

10.3 If your request relates to data we process on behalf of one of our business customers (see Section 12), we will refer your request to that customer.

11. Cookies and similar technologies

11.1 The Services use cookies and similar technologies to operate, to remember your preferences, to measure usage and, with your consent, for analytics and marketing.

11.2 We use the following categories of cookies:

• Strictly necessary cookies – required to run the Services, including to log you in and keep your session secure. These do not require consent.
• Functional cookies – remember your settings and preferences.
• Analytics / performance cookies – help us understand how the Services are used so we can improve them.
• Marketing / targeting cookies – used to measure and deliver advertising relevant to you.

11.3 Where required by law, we only set non-essential cookies (analytics and marketing) after you have given consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings, and you can also control cookies through your browser settings. Blocking some cookies may affect how the Services work.

12. Customer data – where Pvneo acts as a processor

12.1 When you use the Services to plan projects and create proposals, you may upload or enter personal data about your own clients and contacts, such as their names, site addresses and contact details ("Customer Personal Data").

12.2 In relation to Customer Personal Data, you (our business customer) are the data controller and Pvneo is your data processor. We process Customer Personal Data only on your documented instructions and only to provide and support the Services, except where we are required to act otherwise by law.

12.3 We maintain appropriate security measures, keep Customer Personal Data confidential, use only sub-processors that provide sufficient guarantees, assist you (so far as reasonably possible) with data subject requests and your own compliance obligations, and delete or return Customer Personal Data at the end of the contract, in each case as set out in the data processing terms in our Terms and Conditions.

12.4 If you are an individual whose data has been entered into Pvneo by one of our customers, please contact that customer (the controller) to exercise your rights; we will assist them as required.

13. Children

13.1 The Services are intended for business use by professionals and are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Third-party links

14.1 The Services may contain links to third-party websites or services (for example our community on Discord). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

15. Changes to this policy

15.1 We may update this policy from time to time by publishing a new version on our website. Where changes are significant, we will take reasonable steps to notify you, for example by email or through a notice in the Services.

15.2 This policy was last updated on 22 June 2026.

16. How to contact us and complaints

16.1 If you have any questions about this policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Post: Pvneo Ltd, 20 Wenlock Road, London, N1 7GU, United Kingdom

16.2 You have the right to complain to a data protection supervisory authority. In the UK this is the Information Commissioner's Office (ICO) at ico.org.uk (tel. 0303 123 1113); in the EU it is the authority in your country of residence. We'd appreciate the chance to address your concerns first, so please contact us before doing so.