Frequently asked questions
Answers to the most common questions about Pvneo, from how it works to plans and billing.
About Pvneo
What Pvneo is, who it’s for, and how it fits your workflow.
What is Pvneo?
Pvneo is cloud-based solar design software for professional installers. It lets you create detailed 3D solar designs, simulate energy production, and generate client-ready proposals, all in your browser.
Who is Pvneo for?
It’s built for solar installation professionals and design teams who need accurate, efficient tools for planning solar systems and presenting proposals to customers.
Do I need to install any software to use Pvneo?
No. Pvneo runs entirely in your web browser, so there’s nothing to install. Just log in and start designing.
Does Pvneo integrate with other tools or software?
Not at this time. Pvneo is currently a standalone platform and does not offer third-party integrations yet.
Designing & proposals
How modeling, shading, panel layout, and proposals work inside Pvneo.
Can I use drone images or my own 3D models with Pvneo?
Yes. You can import your own processed 3D model, or upload a set of drone photos and have Pvneo automatically generate a 3D model for you.
What if I don’t have a 3D model of the site?
No problem. You can trace the roof outline on satellite imagery and enter roof slopes to quickly create a basic 3D roof model for your design.
Does Pvneo account for shading?
Yes. Pvneo includes shading analysis. It simulates sunlight and shadows on your design across the full year, so you know how shading will affect the system’s performance.
Can I place solar panels in the Pvneo design?
Absolutely. You can place and arrange solar panels on the roof model, plan the exact layout, and see how many panels will fit.
What drones are compatible with the flight planner?
It supports popular consumer-grade DJI drones, including the Mavic 3, Mini 3 and 4, and Mavic 4 Pro.
Will Pvneo generate a proposal for my customer?
Yes. Pvneo can automatically create a professional proposal that showcases the system design, estimated energy output, and other project details, ready to share with your client as an interactive web link.
Getting started & trial
Signing up, learning the app, and how the free trial works.
How do I start using Pvneo?
Getting started is easy. Sign up for an account on the Pvneo website, then log in and start designing in your browser right away. No installs needed, and no credit card required for your 14-day trial.
How easy is Pvneo to learn?
It’s built for rapid onboarding. Automated features and an intuitive interface get you designing quickly, and support is included.
What’s included in the 14-day free trial?
Full access to all features.
Do I need a credit card to start the trial?
No. We want you to experience Pvneo’s value risk-free.
What happens after my free trial ends?
You’ll have the option to choose a paid plan. We’ll notify you before it expires, and there are no automatic charges.
Plans, billing & support
Changing plans, refunds, billing, and the help you can count on.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time.
What’s your refund policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of your first payment for a full refund.
Are there any hidden fees?
No. Pricing is transparent: you only pay the subscription fee for your chosen plan.
How easy is it to cancel if I don’t subscribe after the trial?
Your trial access simply expires. No action needed, no cancellation hassle.
What kind of customer support do you offer?
All plans include email support, and Premium adds priority support.